Customer Service

Quick Links

• Shipping Policy
• Returns
• eGift Cards
• In-Club Purchases
• Contact Us

Shipping Policy

• Free FedEx® Standard Shipping on orders of $99+ (before tax and discounts)
• Orders ship within 2 business days
• Orders placed 12pm CT on Thursday or later will ship on Monday
• Delivery typically in 3–7 business days
• FedEx does not deliver to P.O. Boxes

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Returns

If you are not completely satisfied with your purchase in LT Shop, returns can be made within 30 days of original purchase.

Returns Policy

• Nutritional Products: We offer a 100% Satisfaction Guarantee
• Unused/Unworn Items: Return within 30 days in original packaging
• Defective Items: Returns accepted within 30 days
• A return shipping fee of $5.95 will be deducted from the original payment method

Next Steps

• Once your request is processed, you will receive an email with next steps for your return
• Please place item in original packaging
• Refund or credit will be issued within 3–5 business days after processing

If you have questions, please contact us at Shop@lt.life.

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eGift Cards

• Not replaceable if lost or stolen
• Check balance: 800-242-5353 or Check Online

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In-Club Purchases

• In-club purchases must be returned or exchanged at the club
• Online purchases follow the online return process above

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Contact Us

Your experience matters and we are here to help. Our customer care team is available Monday through Friday, 8:00 AM – 5:00 PM CST.

• Email: Shop@lt.life

We look forward to assisting with any questions you may have.

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